Policies

Hotel Policies and FAQs

Reservation Policy:

A valid credit card or pre-payment is required to make a reservation.  The cancellation deadline will be included when booking and may vary during special events and/or for group reservations.  Once the cancelation has passed, the hotel may elect to verify funds on the credit card used to reserve your room(s) by placing a hold in the amount of one night's stay per room.  If funds cannot be verified, the hotel will cancel the reservation for failure to provide a payment guarantee.  Cancelling after the deadline or failure to arrive on your scheduled date will result in a charge for the 1st night's stay and any remaining nights will automatically be cancelled.  No-shows on reservations that require a minimum stay will be billed for the respective minimum nights.  If booking the Advanced Purchase Rate, the reservation is required to be pre-paid at the time of booking and is non-changeable, non-refundable and non-cancelable.  

Check-In Time:

3PM. Reservations guaranteed with pre-payment or a valid credit card will be held for late arrival all night.  If you arrive prior to 3PM, we will make every effort to accommodate an early check-in.

Check-In Requirements:

To protect against fraudulent use of credit and debit cards, the cardholder must present his or her card at check-in along with a matching photo ID in order for the hotel to process payment.  Guests may not utilize someone else’s card for payment. 

Check-Out Time:

11AM.  For late check-out requests, please check with the front desk during your stay for availability and fee.

Credit / Debit Card Policy

Upon arrival, the card presented for payment will be authorized to ensure funds are available on the account to settle your full and final charges.  This may include any estimated incidental charges in addition to your scheduled room rent.  If you choose to change your payment method, the hold will be released after check-out but funds may not be available again for several days, depending on the cardholder’s bank’s policy.   Our observation has been that most banks hold funds for 3-10 business days after check-out.  The hotel is not responsible for any resulting overdrafts.  We highly recommend using a credit card if timing of available funds is important to you.  

Smoking:

Comfort Suites Waco is a smoke-free hotel.  Smoking inside the building will result in a $150 cleaning fee per day.  A designated smoking area is located outside.  

Pets:

Comfort Suites Waco is a pet-free hotel.  Bringing a pet inside the building will result in a $75 cleaning fee per day.

Parking

Parking is free at the hotel.  However, space is limited.  We first encourage large trucks to park in our overflow parking which is across from the hotel.  Thereafter, if parking is not available adjacent to the hotel's building, all other guests may use the overflow lot as well.  The hotel will provide a parking pass in those situations to validate parking to keep it free of charge to guests.  Parking in areas that are designated for parking or parking illegally may result in the vehicle being towed at the vehicle owner's expense.